Frequently Asked Questions

Last Updated: July 16, 2026

What does AktInfoTech sell?

We sell digital software-as-a-service (SaaS) subscriptions, including AI generation tools, workflow automation, and enterprise API access. Prices are listed on our Pricing page.

Do you ship physical products?

No. All subscriptions are digital and delivered electronically (via dashboard access or secure API key generation). See our Delivery Policy.

How do I pay?

Payments are collected through our secure third-party payment gateway on the checkout page. We accept UPI, debit/credit cards, and other methods enabled by the gateway. We never store your full card number. Subscriptions may auto-renew depending on your selection.

When will my account be activated?

Account activation and API key generation are immediate upon successful payment confirmation. Your credentials will be sent to the email provided at checkout.

Can I cancel or get a refund?

Yes. You can cancel your monthly subscription at any time. We also offer a 7-day money-back guarantee for new subscribers. See our Cancellation & Refund Policy for full details.

How do I contact support?

Email support@aktinfotech.com or call / WhatsApp +91 97984 03944 (Mon–Sat, 10 AM – 6 PM IST). Full details on our Contact Us page.

Who handles unresolved complaints?

Escalate to our Grievance Officer (Abhay Kumar Tiwari) at grievance@aktinfotech.com. See the Grievance Redressal Policy.